Data Deletion

1. Check a deletion request

If you asked Meta to delete your FandomFlow data, Meta gave you a confirmation code. Enter it below to see the status of your request.

2. Delete data from Instagram

1. Open Instagram and go to Settings → Website permissions → Apps and websites (or Accounts Center → Your information and permissions).
2. Find FandomFlow and choose Remove.
3. If offered, choose to send a data deletion request. Meta notifies us and we delete your data automatically, then show you a confirmation code you can check above.

3. Delete data in FandomFlow

• Disconnect an Instagram account: in the app, go to Integrations → Instagram, open the account and choose Disconnect. This deletes the account’s access token, its conversations and messages, contact identities, automations and their history, and webhook records.
• Delete specific items: contacts, notes, automations, products and store content can be deleted individually.
• Delete your whole account: email {{PRIVACY_EMAIL}} from your account email address. We confirm your identity and delete your account and workspaces within 30 days.

4. What we delete and what we keep

For a deletion request we remove the connected Instagram account and its access token, and the conversations, messages, contact identities, automations, automation history and webhook events linked to it.

We may keep limited records where the law requires it — for example, invoices and payment records for tax purposes — and a record of the deletion request itself (its confirmation code, status and dates) so you can check its status. Encrypted backups are overwritten on their normal cycle.

5. If you’re a follower or customer

If you interacted with a business that uses FandomFlow and want your data removed, contact that business directly — they control the data. You can also email {{PRIVACY_EMAIL}} and we will pass your request on and help them respond. See our Privacy Policy.