Shipping & Delivery Policy

1. Delivery of FandomFlow plans

FandomFlow plans are delivered online. Your plan is activated on your workspace immediately after the payment gateway confirms your payment — usually within a few seconds, and at most within 24 hours if the gateway confirms the payment later. You can see your active plan in Settings → Subscription, and access the Service at https://app.fandomflow.com.

FandomFlow is operated by {{LEGAL_ENTITY_NAME}}, {{REGISTERED_ADDRESS}} (“FandomFlow”, “we”, “us”). GSTIN: {{GSTIN}}.

2. If your plan isn’t active

If you have paid but your plan is not active after 24 hours, email {{SUPPORT_EMAIL}} with the payment reference. If we cannot activate it, we refund the payment in full, as described in our Refund & Cancellation Policy.

3. Products from FandomFlow stores

Physical products bought from stores hosted on FandomFlow are shipped by the independent seller, not by FandomFlow. Shipping regions, charges, timelines and courier partners are set out in that seller’s own shipping policy. Digital products bought from those stores are delivered by secure download link after payment, and bookings and event registrations are confirmed when payment completes.

4. Contact

{{LEGAL_ENTITY_NAME}}, {{REGISTERED_ADDRESS}}. Email {{SUPPORT_EMAIL}}, phone {{SUPPORT_PHONE}}.